On the Road with Akin: The Heart of Build Africa’s Customer Service Delivery

Delivering building materials in Nigeria is a complex and often unpredictable task. From navigating poor road conditions and coordinating with suppliers across different regions, to managing fluctuating prices and meeting tight construction timelines, logistics in the building sector requires more than just operational efficiency. It demands resilience, adaptability, and a deep understanding of customer needs.

At Build Africa, logistics is not just about moving goods, it’s about delivering trust. And at the center of this operation is Akin Mudasiru, our Head of Logistics, whose hands-on approach and unwavering commitment have made him a pillar of our customer service delivery.

Akin’s Role: More Than Logistics

Akin oversees the coordination of truck drivers, dispatch schedules, and delivery routes. But when challenges arise, whether it’s a shortage of drivers or a time-sensitive delivery, he doesn’t hesitate to step in personally.

This level of dedication has earned him the trust of customers who rely on Build Africa not just for materials, but for peace of mind.

Solving Problems with Integrity

Akin shared several examples of how he and his team respond to delivery issues:

• Quantity Disputes: At Build Africa, we guarantee accurate deliveries. If there’s an unexpected shortfall, we’ll make it right with a swift top-up. This gesture isn’t just about resolving a complaint, it’s about reinforcing trust.

• Delayed Cement Deliveries: In one case, a customer ordered 200 bags of cement but experienced a delay. We found a way to make up the lost time to the customer. “We want our customers to feel valued,” he says.

• Iron Rod Deliveries: For technical materials like iron rods, Akin ensures that the exact size and quantity are delivered, as agreed. “We double-check everything before dispatch,” he adds.

• Price Discrepancies: When customers notice differences between what they paid and what’s available on-site, Akin steps in to resolve the issue with transparency and empathy. “We come to an agreement and offer advice,” he says.

Customer Feedback: Reliability That Speaks for Itself

Customers consistently express appreciation for the reliability and honesty of Build Africa’s delivery process. “They tell us they feel safe ordering from us,” he says. “We don’t cheat them. They get exactly what they paid for.”

He also shared how customers respond positively when they see the delivery team arrive and confirm that the materials match what was promised. “They see us at the site, they see the materials, and they know we’re bringing what we said we would,” Akin explains. “That’s what they want, transparency and consistency.”

Speed, Quality, and Service

Build Africa’s promise of fast delivery is backed by Akin’s operational discipline. “If you order cement today, you’ll get it within 12 to 24 hours,” he says confidently. That speed, combined with quality assurance and a customer-first mindset, is what keeps builders coming back.

Celebrating Service Excellence

As we mark Customer Service Week, we celebrate the people who make our promises real. Akin Mudasiru doesn’t just manage logistics, he embodies the spirit of service. Whether he’s coordinating fleets or driving one himself, Akin ensures that every delivery carries not just materials, but care, reliability, and respect.

His story is a reminder that great customer service isn’t just about solving problems, it’s about showing up, staying accountable, and building relationships that last.

Behind every successful delivery is a story of grit, care, and commitment. At Build Africa, we don’t just move materials, we seek to earn your trust.

Need building materials delivered fast and reliably? Visit BuildAfrica.store and experience logistics powered by integrity.